Refund policy

Return & Refund Policy
We hope you enjoy your purchase from GINEKOO.

You may request a return within 30 calendar days from the date you receive your order.

Return Eligibility
To qualify for return, items must be unused, undamaged, and returned in their original packaging. All accessories must be included. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping
Customers are responsible for return shipping costs if you return the item due to change of mind, wrong size or personal preference.
If your item arrives damaged, defective or we shipped the wrong product, please contact us with photos or videos within 7 days after delivery. We will cover the return shipping cost and arrange refund or replacement.

How to Start a Return
Please submit a return request via your customer account or email us at aftermarket-services@outlook.com with your order number.
Do NOT send back items without our return authorization. Unauthorized returns may not be processed.

Refund Processing
Once we receive and inspect your returned package, we will process your refund within 5–7 business days to your original payment method.
Your bank or payment provider may take extra 3–5 business days to post the fund to your account.

Non-Returnable Items
Final sale items are not eligible for return or refund.

If you have any questions about our return policy, please contact our support team